Shipping & Returns

Shipping

We always aim to ship your order within 5 business days. Within the Netherlands our standard shipping rate is €4,95. For orders of €100,- and above, shipping costs are free. 

Ordering from Belgium or Germany? Then shipping costs are €9,95 and orders ship free from €100 and above.

Other countries we ship to:

  • Luxembourg - €12,95
  • France, Spain, Italy, Austria, Denmark - €14,95

PostNL takes care of shipping your orders. You'll receive a track & trace code when your order is handed over to PostNL. Because of the current times, shipping can take a little longer than you're used to. 

Reused packaging
We ship our packages using as much reused and recycled materials as possible. We use paper tape. If you find plastic filling in your package, please note that this is reused too, coming from packages sent to us. We hope you'll reuse and/or recycle the packaging materials after receiving your order too! 

Please note that:

  • Panier Panier is not responsible for any delay in shipping or missing shipments caused by the courier company.
  • Standard shipping does not include insurance. 
  • Any customs and import duties are levied by the receiving country and are therefore the buyer's responsibility. 

Pick-up

In the checkout process, you can choose the option 'Local pick-up'. Shipping costs won't be charged and you can pick-up your order at our (tiny) warehouse. We will e-mail you several time slots for picking up your order. The address for pick-up is located in the centre of Rotterdam. 

Returns

Within 14 days after delivery you can send an email to info@panier-panier.nl  in which you indicate that you want to return your order.

Make sure the items are unused and in the same condition as you received them. Please note that all vintage items usually carry signs of use. Any extraordinary damage is mentioned with the product.

As soon as we have received your order, we will refund your order within five days.

The return costs are for your own account.